The Striped Palm — Refund & Return Policy

We put a lot of love into every order, and we want you to smile the moment it arrives. Because so many of our pieces are seasonal, limited-run, or made just for you, we run as an all-sales-final boutique — with one important exception: if something arrives damaged, we'll always make it right.

Ordering & Shipping

We ship within the United States only. Orders process within 2–3 business days, except preorders, which ship on their estimated dates.

Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.

Preorders depend on supplier availability. Refunds on preorders are issued only if products do not arrive at the boutique within 30 days past the anticipated date. Store credit cancellations are available after 14 days.

Shipments travel via USPS (First Class or Priority) and typically arrive 3–5 business days after dispatch. Tracking notifications are provided. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS.

All Sales Are Final

All sales are final. We do not accept returns or exchanges, and we are unable to offer refunds or store credit for reasons such as fit, sizing, change of mind, or ordering the wrong item, size, or color. Please review our size charts and product details before ordering — and if you have any questions, reach out before you buy. We're always happy to help you find the right piece.

Damaged or Defective Items

The only exception to our all-sales-final policy is merchandise that arrives damaged or defective. If that happens, we'll take care of you.

Please inspect your order as soon as it arrives. If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. Claims made after 3 days cannot be accepted — no exceptions apply.

Clear photos are required. Your message must include photos that clearly show the damage or defect (and, when relevant, the shipping package it arrived in). We are unable to review or process any claim without photos.

To start a claim, email hello@colorcodeconsult.com within 3 days of delivery with your order number and photos of the damage.

Returning a Damaged Item

In some cases, we may ask you to return the damaged item before a replacement, refund, or store credit is issued. If a return is requested:

• We will email you return instructions once your claim has been approved.
• The item must be returned in the same condition it was received.
• Please ship the item back within 7 days of receiving your return instructions.

Once we receive and inspect the returned item (within 3 business days), we'll process your resolution — a replacement, refund, or store credit — and follow up with you by email.

Questions?

We're here to help. Email us at hello@colorcodeconsult.com and we'll gladly help you find the right size, color, or piece before you order — so your Striped Palm favorites feel just right from the moment they land on your doorstep.